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Broadband help

For queries about your TalkTalk broadband service.

Router

Zekio99
First Timer
Private Message TalkTalk
Message 3 of 3

The engineer is coming to my house yesterday and say my router not working so please how can I order the new one.thank you 

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi @Zekio99 

 

I'm sorry to hear this.

 

I've ordered the replacement router for you, please allow 24-48hrs for this to arrive.

 

Let us know how you get on.

 

Thanks

 

Debbie

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Complete your community forum profile details for Talktalk staff to identify your account, @Zekio99.

 

Add your Talktalk phone number or account number in the profile area. Go via your avatar; settings; drop down menu....complete Personal Information. SAVE CHANGES. 

 

Staff will respond during the day. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.