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Broadband help

For queries about your TalkTalk broadband service.

Router

Emma113
First Timer
Private Message TalkTalk

Monday

Message 4 of 4

I have been with you for several years. Is it possible to get a new router? Mine is very slow and intermittent now. I have tried all the troubleshooting and advice but with no improvement. 

EF
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3 REPLIES 3

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Emma113

Tuesday

Message 1 of 4

Hi

 

A router is on the way to you.

 

Thanks  

Karl. 

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Emma113
First Timer
Private Message TalkTalk

Tuesday

Message 2 of 4

I have updated my profile as requested 

EF
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Michelle-TalkTalk
Support Team
Staff
Private Message

Tuesday

Message 3 of 4

Hi Emma,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number or Account number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle

 

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