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Broadband help

For queries about your TalkTalk broadband service.

Router

Emma113
First Timer
Private Message TalkTalk

on ‎30-12-2024 07:20 PM

Message 4 of 4

I have been with you for several years. Is it possible to get a new router? Mine is very slow and intermittent now. I have tried all the troubleshooting and advice but with no improvement. 

EF
Labels:
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3 REPLIES 3

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Emma113

on ‎31-12-2024 09:06 AM

Message 1 of 4

Hi

 

A router is on the way to you.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Emma113
First Timer
Private Message TalkTalk

on ‎31-12-2024 08:40 AM

Message 2 of 4

I have updated my profile as requested 

EF
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Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎31-12-2024 07:44 AM

Message 3 of 4

Hi Emma,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number or Account number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle

 

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