Routher NEEDS regular restarts to work

[Paulr64]

How can I get to speak to a real person about my daily need to restart my Router.
All I get is the Robot that tests the line and Router but never finds the ongoing daily problem?

I spoke with someone who said they were sending out a replacement router a week ago 

I am still waiting for one ,,

How do I escalate this  problem ???

[Karl-TalkTalk]

Hi Paul

Our network teams are investigating as a priority and working with our vendors to explore ever option.

As soon as we have more information, we will update our Community.

Thanks  

Karl. 

[Paulr64]

Poor Software roll out 

This is the UK 

Incompetence is the rule 

I never have this problem in France everything is stable and just works seamlessly 

[Gliwmaeden2]

Please complete your community forum profile details, @Paulr64, for staff to identify your account. 

They'll respond on here after the weekend. 

Go via your avatar; settings; drop down menu....Personal Information. SAVE CHANGES. 

[Kiciaaaa1111]

I dnt u der stand how this can be happening to so many people all of a sudden ? Literally everyone got the same problem….