White light but no internet

[LisaMorris62]

I have a brand new router due to the last one stopping working. This one, the white light is on and works for a while, but then the internet drops out but the white light is still on. I restart it and the whole cycle starts again. Any ideas what is the problem.

[Gliwmaeden2]

Please return to the message board and click on start a topic , @Reenz.

Staff will respond during the day to the original poster only in this thread. 

You and @LisaMorris62 both need to complete your community forum profile details for Talktalk staff to identify your accounts.

Go via your avatar; settings; drop down menu....Personal Information. SAVE CHANGES. 

[Reenz]

I’m having the same issue since 2 days.