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Broadband help

For queries about your TalkTalk broadband service.

SAGEMCOM FAST 5364 - Hacked firmware

Jolnir
Visitor
Private Message TalkTalk
Message 16 of 16

I think someone has hacked my router at the route level and enabled a bunch of sureillance settings and custom firewall settings utilising the exploit located at this url: https://github.com/shiroiokami85/talktalk_fast_5364

This exploit allows SSH for P2P remote surveillance, various sites aren't loading properly after factory reset and firewall resets on my computer, very specific political sites that aren't banned or restricted in the UK.

 

I've added a screenshot of my firmware, I think autoupdate has been disabled too. Is there any way I can get a link to the latest update to manually update my firmware or perhaps a new router?

 

Jolnir_0-1725429428691.png

 

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15 REPLIES 15

Message 1 of 16

Hi @Jolnir 

 

No problem 🙂

 

I've sent you a Private Message with a link to a short survey for the Community.

 

Thanks again.

 

Debbie

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Message 2 of 16

Ok perfect thank you

Message 3 of 16

Hi @Jolnir 

 

That's great, thanks for letting us know 🙂

 

I've just updated your router firmware to the latest version.

 

Thanks again.

 

Debbie

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Jolnir
Visitor
Private Message TalkTalk
Message 4 of 16

Hello all

 

My new router has arrived and I wondering if you could check/force a firmware update

 

Thanks

Message 5 of 16

Good afternoon,

 

How are you getting on?

 

Thanks

 

Michelle

 

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Message 6 of 16

Ok

Message 7 of 16

Hi Jolnir

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Please let me know (here) once the new router is connected and I will check the firmware.

 

Thanks

 

Debbie

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Message 8 of 16

Yeah lets do that. Will it come with the latest firmware?

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Message 9 of 16

Hi Jolnir

 

Ok, would you like me to just replace the router?

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Message 10 of 16

I did it before contacting and the hackers adjustments remained

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Message 11 of 16

Hi Jolnir

 

If you factory reset your router using the pin hole reset for ten seconds then this will set the router back to default settings.

 

Please can you try this before we do the firmware update.

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Message 12 of 16

I'm concerned that the root level adjustments might remain intact after a firmware update, can you confirm if this is the case or not? Otherwise go ahead with the update.

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Message 13 of 16

Hi @Jolnir 

 

Thanks for updating your Community Profile.

 

We do have new firmware available. Will it be ok for me to update your firmware now?

 

We advise to leave the router switched on without rebooting whilst we update the firmware. It should take no longer than 15 minutes to update.

 

Debbie

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Message 14 of 16

Done

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 15 of 16

Hi Jolnir

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

 

Debbie

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