Firstly, I don't think the website is intuitive enough to direct those in need of help to come to the community pages. The name doesn't suggest that Talktalk reps provide help directly there. Not sure how you would address that though. I googled the talktalk phone number and got through to the phone helpdesk (in South Africa? You may be there too for all I know). They went round the houses doing tests, told me there were no faults, and left me with the offer of changing service after 30 days if it wasn't fixed. I didn't think they were going to do anything else or hear back from them in that time though. They didn't direct me to you, here, for example.
Second, It would be helpful if the suggestions I had in the previous responses could have been packaged up as a set for me to fault diagnose. That would have saved several days / weeks of the rather laborious message ping/pong that we get here.
Thirdly, in the same vein, would it be possible for you to call those messaging to talk things through. Again, I think that could really save time. Essentially combine the phone / message media in some cases.
Finally, thanks for the help. It always felt like you were trying to fix my service and we got there in the end. Do you need / want me to send the spare router back and if so how?
Kind regards.
