Sagecom fast 266 booster not connecting to wifi

[JudeP56]

Start up procedure goes as normal, when activating WPS it just doesn't connect and times out 

[Karl-TalkTalk]

Hi JudeP56

Try the reset procedure that Keith mentions.  If this is not successful then I think the next option is to replace the WiFi Booster.

Thanks  

Karl. 

[KeithFrench]

Hi @Michelle-TalkTalk a powerline adapter is not used in this case, the customer has the new Sagemcom WiFi Booster (FAST266) & it cannot achieve a WPS connection to the router.

Hi @JudeP56 yes I agree all of the lights indicate that the WPS process is in progress OK. I assume that the router & 266 are physically close to one & other whilst the WPS operation is taking place? If you do not know how to logon to the router, then you cannot have disabled WPS.

I have never had any issues with them connecting via WPS & I have done it a lot of times. I would suggest then that you perform a pin reset on the 266. With it turned on, press & hold in for about 10 seconds the small reset switch on the rear of the 266 between the on/off button & the power connection.

[Michelle-TalkTalk]

Morning,

Can I just confirm, do you mean the router itself or a powerline adapter?

Thanks

[JudeP56]

On the back it just says its a talk talk wifi hub, it's the more up to date one as I got a new one sent out about a year or so ago. When I activate WPS the booster shows the white light on the left, the light in the middle flashes  red and the light on the right flashes white. The router flashes orange so it appears as both are in WPS mode, they just can't find each other. How do you access the router login page? And I've used WPS to connect this booster to this router before, so I don't think WPS is off, unless it can turn itself off 

[Chris-TalkTalk]

Hi Jude,

How are you getting on, do you still need assistance with this?

Chris

[KeithFrench]

If it worked fine then you must have at least V158. However, if you go to the router login page it is quoted at the bottom where it says TalkTalk WiFi Hub & Version.

Please can you answer my other questions though, because otherwise it makes it very difficult to know where you are going wrong, or if there is a fault.

[JudeP56]

I've had it for about 6 months now, TT supplied it for bad Internet coverage in my house. It has worked fine so far up until this last week where I just can't get it to connect at all. How do I check to see if my router is up to date?

[KeithFrench]

Hi @JudeP56 

What make/model of router are you trying to connect the 266 to, it is only compatible with the Sagemcom FAST5364 & 5464. What firmware is running on your router, it must be a minimum of V158.

When you try and connect it via WPS, is WPS actually enabled in the router? A lot of people, myself included, always keep WPS disabled due to some security vulnerabilities, except when they want to connect something new via WPS.

If you put the 266 near the router what lights are on or flashing with both the 266 & the router when trying to connect it via WPS?