Sagemcom Fast 5364 - can no longer access Advanced Settings in Hub

[ComfortablyNumb]

I have noticed I can no longer access the router ADVANCED SETTINGS option when I log into the hub from my iPad (or iPhone) - despite being able to log into the dashboard. I was previously able to do this and I used to find it very convenient to have the ability to restart my router using one of my iOS devices without the need to go to the desktop computer. When I log in as Admin I get to see the dashboard but as soon as I click on the Advanced Settings option I get returned to login page (and so the perpetual cycle begins...).

I can, however, access these settings using my desktop computer - this happens to be connected via ethernet cable to the router.

Is this a new bug or is this a feature of the current software version?

My software version appears to be SG4K100174

[KeithFrench]

There is a bug in 174 and 158 before it that can cause any part of the advanced menu to be unresponsive. You then have to log out of it & log back in again. However what you are seeing where you can never get into it from Apple devices, but OK from a PC, is definitely not the same as that bug. I do not have any iPhones or iPads to try myself, has anything updated in them, have you tried a different browser?

Another way to look at this I guess is that Ethernet is OK & wireless is not. Have you tried a factory default of the router's configuration?

[Debbie-TalkTalk]

Hi ComfortablyNumb

Thank you for creating a new topic.

Can I just check, if you factory reset the router (using pin hole reset) for ten seconds, do you get the same issue?

I will speak to our Devices Team as a similar thing has been reported.