Sara I need help with broadband

[fernandobenitez]

Sara I need help with broadband

[Chris-TalkTalk]

Hi fernandobenitez,

I've sent you a PM with your package and contract end date

Chris

[fernandobenitez]

My Packages and Services section on my Dashboard doesn't load...

[fernandobenitez]

not at the moment... maybe after 6pm

do you happen to know which plan I'm in and when does it expire?

also would it be usefull to look into upgrading our router?... we've had that one for quite a while... cheers!

[Chris-TalkTalk]

Are you able to run some tests on a device connected to your router by Ethernet cable?

Chris

[fernandobenitez]

actually, varying quite a bit, just tested now and I'm getting  72.8 Mbps down, 18.6 Mbps up

[fernandobenitez]

turned off the router for 30 mins and now that is back on I'm getting 45 Mbps down, 16 Mbps up wireness

[Chris-TalkTalk]

OK thanks

[fernandobenitez]

BTW the previous was a wireless test

[Chris-TalkTalk]

OK, no problem

Thanks

Chris

[fernandobenitez]

There are two of us working from home at the moment, so I can't right now... will check with my flatmate when she can

[Michelle-TalkTalk]

Hi again,

Ok thanks for confirming. Was this a wired or wireless speed test? Could you try powering down the router for a full 30 minutes and then run another speed test please as this will reset the current session and can often increase the throughput speeds.

Thanks

Michelle

[fernandobenitez]

Just checked:

60 Mbps down, 16 Mbps up

[Michelle-TalkTalk]

Morning,

Thank you. I've run a test on the line now which is clear and the sync speed looks ok. What speeds are you currently seeing if you run a speed test today please?

Thanks

Michelle

[fernandobenitez]

I´ve updated my profile

[Michelle-TalkTalk]

Morning,

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[fernandobenitez]

I have the below listed in My Connection Fault Timeline, but don´t know which tests to run...

Some more checks are needed

Updated: 14:39 on 29/02/2024

We can see that you're not getting the speeds we'd expect. To help resolve this, you'll need to complete some in home diagnostics tests

[fernandobenitez]

any updates?.. or tests that I should do?

[fernandobenitez]

I completed a test with my line and it said I'm not getting the speeds that I should

[Karl-TalkTalk]

Hi

What's the problem with your broadband ?

Karl.