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Broadband help

For queries about your TalkTalk broadband service.

Shell

Annoyed19
First Timer
Private Message TalkTalk

on ‎24-05-2024 03:44 PM

Message 3 of 3

Can we leave?

I've e been away a week with no internet, I come home to find a threatening email from talk talk saying they will cut my broadband if I don't pay now.   Registered & logged in, to find no bill ready so nothing due - my usual d/d pays out on 30th anyway & no way to actually contact this company?!

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎28-05-2024 01:15 PM

Message 1 of 3

Hi Annoyed19

 

Sorry that you are unhappy.

 

Looks like you have been migrated from Shell, and were you still in contract.  

 

Your contract status remains. Cancellation will incur fees. 

 

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

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fr8ys
Community Star
Private Message TalkTalk

‎24-05-2024 05:28 PM - edited ‎24-05-2024 05:29 PM

Message 2 of 3

Staff are not back here on the forum until Tuesday due the bank holiday.

 

Try phoning 0345 172 0088 and ask for the loyalty team.

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

 

Or if you wish to chat online, there is a link on this page.

https://community.talktalk.co.uk/t5/articles/our-live-chat-team/ta-p/2230529#

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/223052

 

If the window doesn't appear refresh the screen until it does.

 

I would suggest phoning as the quickest way to resolve.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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