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Broadband help

For queries about your TalkTalk broadband service.

Shocking Speeds

help1231
Conversation Starter
Private Message
Message 24 of 24

I seem to be getting shocking  connection speeds late evening.!

This isn’t the first time!

Please help. 

Help...!!!!!
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23 REPLIES 23

Message 21 of 24

Morning,

 

Thanks for confirming this. I've run a test on the line now just to rule this out and the test is clear and the sync speed looks stable. Please can you run a few wired speed tests using the TalkTalk Speed Tester at different times of the day when the speeds are good and also when the speeds drop and we can then ask our Network Team to take a look at this.

 

Thanks

 

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help1231
Conversation Starter
Private Message
Message 22 of 24

Just asked and yes it does. 

Help...!!!!!
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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 23 of 24

Hi help1231

 

Is the speed ok during the daytime and only drops in the evening?

 

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