Shocking Speeds

[help1231]

I seem to be getting shocking  connection speeds late evening.!

This isn’t the first time!

Please help. 

[Debbie-TalkTalk]

Hi help1231

Thank you 🙂

Debbie

[help1231]

Will do Debbie. 
Thanks. 

[Debbie-TalkTalk]

Hi help1231

No problem 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection/speed compares with this router.

Thanks

Debbie

[help1231]

That would be great. Thanks. Debbie. 

[Debbie-TalkTalk]

Hi help1231

Would you like me to send a replacement router for testing?

Thanks

[help1231]

Wired. No adapters nothing else connected. I don’t have another router to test with. 

[Michelle-TalkTalk]

Morning,

Thank you. This is showing high pings to the router. Just to confirm, did you run this test wired? Are you using any powerline adapters? Do you have an alternative router that you can test with please?

Thanks

[help1231]

 

16/03/22

19:05

Ping

5.5 Mbps

Ping

Min 24ms max 68ms Aver 42ms

[help1231]

Speed now 

5M

terrible

[Chris-TalkTalk]

OK thanks 🙂

[help1231]

Yes just seen. 
I will do later. 
thanks. 

[Michelle-TalkTalk]

Hi,

I've included a Help Guide in one my last posts.

Thanks

[help1231]

How would I do that?

[Michelle-TalkTalk]

Morning,

Ok, would it be possible to run the pings and trace routes please.

Thanks

[help1231]

Yes they were.
can’t do tests during day I’m out, usually run between 25-33 down

[Michelle-TalkTalk]

Morning,

Thank you. Can I just confirm, were these results completed wired with only the one device connected? Please can you also run some more speed tests during the daytime too please so we can compare the results. Can you also run a wired ping and trace route when the speeds are good and also when the speed drops and post the results into the thread.

Run a Ping or Traceroute

Thanks

[help1231]

Repeat 

23:39 1 hour later

7.9 down

6.7 up

[help1231]

Like you asked see attached. 
shocking speed. 
Can’t attach png so results are

14 03 22

10:39

6.4 Mbps download speed

7.3 Mbps upload speed 

[Michelle-TalkTalk]

Hi,

Great thank you 🙂

Thanks

[help1231]

Will do.

thanks.