For queries about your TalkTalk broadband service.
on 14-02-2022 08:47 AM
I seem to be getting shocking connection speeds late evening.!
This isn’t the first time!
Please help.
on 16-03-2022 09:04 AM
Hi help1231
Thank you 🙂
Debbie
on 16-03-2022 09:02 AM
Will do Debbie.
Thanks.
on 16-03-2022 08:50 AM
Hi help1231
No problem 🙂
The router is on its way, please allow 24-48hrs for this to arrive.
Let us know how the connection/speed compares with this router.
Thanks
Debbie
on 16-03-2022 08:44 AM
That would be great. Thanks. Debbie.
on 16-03-2022 07:57 AM
Hi help1231
Would you like me to send a replacement router for testing?
Thanks
on 16-03-2022 07:51 AM
Wired. No adapters nothing else connected. I don’t have another router to test with.
on 16-03-2022 07:35 AM
Morning,
Thank you. This is showing high pings to the router. Just to confirm, did you run this test wired? Are you using any powerline adapters? Do you have an alternative router that you can test with please?
Thanks
on 15-03-2022 07:22 PM
16/03/22
19:05
Ping
5.5 Mbps
Ping
Min 24ms max 68ms Aver 42ms
on 15-03-2022 07:15 PM
Speed now
5M
terrible
on 15-03-2022 09:28 AM
OK thanks 🙂
Chris, Community Team
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on 15-03-2022 09:23 AM
Yes just seen.
I will do later.
thanks.
on 15-03-2022 09:17 AM
Hi,
I've included a Help Guide in one my last posts.
Thanks
on 15-03-2022 09:15 AM
How would I do that?
on 15-03-2022 09:09 AM
Morning,
Ok, would it be possible to run the pings and trace routes please.
Thanks
on 15-03-2022 09:03 AM
Yes they were.
can’t do tests during day I’m out, usually run between 25-33 down
on 15-03-2022 07:16 AM
Morning,
Thank you. Can I just confirm, were these results completed wired with only the one device connected? Please can you also run some more speed tests during the daytime too please so we can compare the results. Can you also run a wired ping and trace route when the speeds are good and also when the speed drops and post the results into the thread.
Thanks
on 14-03-2022 11:41 PM
Repeat
23:39 1 hour later
7.9 down
6.7 up
on 14-03-2022 10:43 PM
Like you asked see attached.
shocking speed.
Can’t attach png so results are
14 03 22
10:39
6.4 Mbps download speed
7.3 Mbps upload speed
on 14-02-2022 10:57 AM
Hi,
Great thank you 🙂
Thanks
on 14-02-2022 10:55 AM
Will do.
thanks.