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Broadband help

For queries about your TalkTalk broadband service.

Slow Broadband Speed

sharfah
Participant
Private Message
Message 12 of 12

Hello,

 

My broadband download speed has dropped from about 12 Mb/s to 5 Mb/s over the last two weeks.

 

Can you please reset the data port and optimise the line like you did the last time I had this issue?

 

I've performed the usual checks on my end - rebooted router, connected to master socket, no noisy phone line etc.

 

Thanks

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11 REPLIES 11

Message 1 of 12

Hi sharfah

 

That's great news, thanks for letting us know.

 

Debbie 🙂

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sharfah
Participant
Private Message
Message 2 of 12

Hi Debbie,

 

It's been fine for the last week. Thanks for following up.

Message 3 of 12

Hi sharfah

 

How's the connection been since your last post?

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Message 4 of 12

Hi sharfah,

 

If the disconnection continue just let us know and we'll arrange an engineer visit to investigate

 

Thanks

Chris

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Message 5 of 12

Yep, I tried connecting to the test socket and also tried another router, but still got a lot of disconnects yesterday. Today has been better. I'll continue to monitor it.

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Message 6 of 12

Morning,

 

Thanks for the update and I'm sorry to hear this. Does your main socket have a test socket please?

 

Thanks

 

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sharfah
Participant
Private Message
Message 7 of 12

Hi Debbie,

 

Thanks, speed seems to be good now. But it disconnects and reconnects quite frequently though.

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Message 8 of 12

Hi sharfah

 

Do you need any further help with this?

 

Thanks

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Message 9 of 12
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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 10 of 12

Hi sharfah

 

I'm really sorry to hear this.

 

I have reset the data port and optimised your connection and the line is now in sync at 15mb.

 

Please let us know how the connection/speed is over the next few days.

 

Thanks

 

Debbie

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KeithFrench
Community Star
Private Message TalkTalk
Message 11 of 12

Hi @sharfah 

 

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?