Slow Broadband Speed

[sharfah]

Hello,

My broadband download speed has dropped from about 12 Mb/s to 5 Mb/s over the last two weeks.

Can you please reset the data port and optimise the line like you did the last time I had this issue?

I've performed the usual checks on my end - rebooted router, connected to master socket, no noisy phone line etc.

Thanks

[Debbie-TalkTalk]

Hi sharfah

That's great news, thanks for letting us know.

Debbie 🙂

[sharfah]

Hi Debbie,

It's been fine for the last week. Thanks for following up.

[Debbie-TalkTalk]

Hi sharfah

How's the connection been since your last post?

[Chris-TalkTalk]

Hi sharfah,

If the disconnection continue just let us know and we'll arrange an engineer visit to investigate

Thanks

Chris

[sharfah]

Yep, I tried connecting to the test socket and also tried another router, but still got a lot of disconnects yesterday. Today has been better. I'll continue to monitor it.

[Michelle-TalkTalk]

Morning,

Thanks for the update and I'm sorry to hear this. Does your main socket have a test socket please?

Thanks

[sharfah]

Hi Debbie,

Thanks, speed seems to be good now. But it disconnects and reconnects quite frequently though.

[Debbie-TalkTalk]

Hi sharfah

Do you need any further help with this?

Thanks

[Debbie-TalkTalk]

Hi sharfah

How's the connection been?

[Debbie-TalkTalk]

Hi sharfah

I'm really sorry to hear this.

I have reset the data port and optimised your connection and the line is now in sync at 15mb.

Please let us know how the connection/speed is over the next few days.

Thanks

Debbie

[KeithFrench]

Hi @sharfah 

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.