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Broadband help

For queries about your TalkTalk broadband service.

Slow Download & Upload Speed

Fontanero
First Timer
Private Message TalkTalk
Message 3 of 3

Problem: very slow Downloads & Uploads and Facetime Video Calls have picture break up.

 

Talk Talk Connection test run several times from three different iPads.

Reports: Speed to Router 39Mbps = Good, Download & Upload typically 13 and 8 Mbps  respectively = Poor.

 

Router unplugged for 20 minutes, then reconnected and retested. Test then shows Download & Upload 34 and 8 Mbps respectively = Good.

 

However after a couple of hours the speeds fall back to the Poor level.

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi Fontanero

 

Thanks for for updating your Community Profile.

 

The line tests are clear - No faults detected and the line is in sync at just under 40mb.

 

Do you experience this issue on wired devices too?

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 2 of 3

Hi Fontanero

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

 

Debbie

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