Slow internet speed
on 18-02-2023 04:38 PM
Message 8 of 8
Hello, my internet speed has dropped massively. It used to be a 6Mb/s download speed, but now it's hard to reach 1Mb/s same with upload speed. I did a line test, said they found a fault, but it's been a week and nothing is fixed.
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7 REPLIES 7
on 22-02-2023 09:26 AM
Message 1 of 8
That's great news, thanks for letting me know
Chris
Chris, Community Team
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on 22-02-2023 09:24 AM
Message 2 of 8
Hello, it seems like it's working as supposed to. Thank you for helping
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on 21-02-2023 08:12 AM
Message 3 of 8
Hi RasaL,
If you'd like us to arrange an engineer visit can you confirm:
- That you accept potential Engineers charges
- Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.
- Confirm your mobile number
I've also sent you a PM to confirm some other details
Thanks
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
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on 20-02-2023 07:50 PM
Message 4 of 8
Hello. Yes, if it's needed an engineer can come anytime.
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on 20-02-2023 07:19 AM
Message 5 of 8
Hi @RasaL
I can see an issue on the line and openreach tests are indicating that an engineer will be required.
Would you like to arrange this now ?
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 19-02-2023 07:50 PM
Message 6 of 8
Hello, I updated my profile.
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on 18-02-2023 06:24 PM
Message 7 of 8
Hi @RasaL,
For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :
- Your name
- Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR add your account number to the ‘private notes’ section if you have Full Fibre with no landline
- An alternative contact number
This will allow them to identify you, and they will then be able to help.
Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).
The Support Team here won't be around now until Monday, but they should be able to respond to this post early next week to help.
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