Slow internet

[Tiarna2401]

My internet is being really slow or loses connection I’ve tried disconnecting and connecting it back and I’ve tried restarting it all but nothing working !

[Debbie-TalkTalk]

Hi Tiarna2401

Have you tried powering down the router for a full 30 minutes?

[Tiarna2401]

Speed test on the pc also says normal 

[Karl-TalkTalk]

Hi

If you run a speed test from the PC, what speeds do you get.

If you just type speedtest into google, it will let you run a speedtest from there.

Karl.

[Tiarna2401]

The pc as never affected the internet before and the internet is slow even when the pc is off 

[Tiarna2401]

I checking the download speeds through the eero app on my phone and says everything is fine but when I’m watching something either on my phone or tv it keeps stopping 

my partners pc is connected to the router 

[Karl-TalkTalk]

Hi

Line tests are clear at the moment.  Are you using Wi-Fi when checking your download speed or do you have anything wired directly to the router, a laptop or PC etc ?

Thanks  

Karl. 

[Tiarna2401]

I’ve added my name and phone number don’t know where to find my account number 

why is not easier to contact someone directly ? 

[Karl-TalkTalk]

Hi

Can you please update your Community Profile to include your

• Name
• TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Do not post any personal information, account numbers or phone numbers publicly.

Thanks

Karl