Slow unresponsive buffering broadband/internet.

[A5711]

My broadband service became very slow and unresponsive 10 days ago on 10 Nov 22.

I spoke to one of your advisers on 15 Nov 22, but it is still painfully slow and unresponsive.
Please send a new router to me.

Thanks.

[Debbie-TalkTalk]

Hi A5711

I'm so glad to hear that this is now working ok 🙂

About your auto compensation credit

[Gliwmaeden2]

These are the circumstances in which automatic compensation is paid, @A5711:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Slow speeds etc, not usually. 

[A5711]

Hi Debbie,
Thank you for your message.
The replacement router was delivered yesterday 23 Nov 22, everything is now okay 👍
Will my bill be reduced, as the old router and service were faulty for 13 days?
Kind regards,
A5711

[Debbie-TalkTalk]

Hi A5711

How are you getting on, have you received the replacement router?

Thanks

[Debbie-TalkTalk]

Hi A5711

Thank you 🙂

Debbie

[A5711]

Thanks Debbie

I'll let you know 

[Debbie-TalkTalk]

Hi A5711

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[A5711]

Hi

I am wireless connected, but I have also tried a wired connection.

Both methods are very slow, buffering and pages are unresponsive for long periods.

It has been this way for 11 days.

The router light is off.

Could you please send a new router. 

Thank you.

[Michelle-TalkTalk]

Morning,

I've run a test on the line which hasn't detected a fault and the connection stats look ok. Just to confirm, are you connected wired or wireless when you experience the buffering?

Thanks

[A5711]

Thanks for your reply 👍
The  Service Centre will not open, the page is unresponsive.

The router light is off most of the time.
I look forward to hearing from the Support Team tomorrow. 

[Skynet_TX]

Hi @A5711,

If you go to the Service Centre what does it show for your ‘Estimated Speed’ and your ‘Measured Speed’. If you run a speed test (ideally from both a wired and wireless device so that you can compare), how close are the speed test results to that ‘Measured Speed’.

If you have both 'wired' and 'wireless' devices, does the problem affect both ?

Do the light(s) on your router indicate the router is losing connection, or is it remaining connected ok, but things are just slower than normal ?

The TalkTalk Support Team on this community will be able to help, they will hopefully be able to respond to this post tomorrow.