Slower connection

[StanStan1]

I never reached the 45Mb/s of the contract, the most is 42.

[Michelle-TalkTalk]

Morning,

I'm sorry for the delay. I've run a test on the line now which hasn't detected a fault. Does your main socket have a test socket please?

Thanks

[StanStan1]

Same speed, 41.5 Mbps, 10.08Mbps

[Michelle-TalkTalk]

Hello,

How are you getting on, do you still need assistance with this?

Thanks

[Michelle-TalkTalk]

Hello,

Just to confirm, is the telephone number in your Community Profile correct? Please do not post any personal information on the Community.

Thanks

[Gliwmaeden2]

@StanStan1, if you do a test in My Connection (go via Service Status Dashboard) what does the result show to your router and to your devices?

What does the graph for the past week indicate as your line's minimum guaranteed speed? 

What package are you on?

Staff will be back after the weekend. Make sure that you have completed your community forum profile details for them to identify your account. 

Add your Talktalk landline number or account number in Personal Information. Go via your avatar/name; settings; Save Changes.