Sluggish response in Apps

[MrHappy126]

Hi I have an iPhone and the Apps feel sluggish to respond when connected to Broadband in my House, a friend who also has TalkTalk Broadband, phone and apps work fine, just wondering if you can do a line test / check the router is update to date and any suggestions. I have rebooted the broadband box, iphone, Reset the Network settings in the iPhone, Just wondering what to try next.

[Karl-TalkTalk]

Hi

Thats great, thanks for confirming.

Regards,

Karl. 

[MrHappy126]

Hi Michelle

Turned the broadband off for 35 minutes, just turned it back on.

As normal after a reboot, things are currently speedy.

voice service Dial Tone, can receive a phone call.

[Michelle-TalkTalk]

Hello,

Ok thanks for confirming. Could you try powering down the router for a full 30 minutes and then retest again please as this will reset the current session.

Thanks

Michelle

[MrHappy126]

Hi, Michelle, Thanks for the quick response.

I don't use the voice service that much, just used the phone, I do get a dial tone ✅,
I do hear a slight noise on the line, you could hold a conversation and not notice it that much ☹️,
but it's not a perfectly clear line.

Happy to do more tests if needed.

[Michelle-TalkTalk]

Good afternoon,

Thanks for your post. I've run a test on the line now which is clear for the broadband connection and the stats look ok, but the voice line test has detected a potential fault. Are you experiencing any issues with the voice service such as noise on the line or no dial tone?

Thanks

Michelle