Solid red power light on my Talk Talk Broadband Router

[MegBanks]

I have a Talk Talk Super Router (HG635) that lost connection to the internet today. When I rebooted it the only light that came back on is a solid red LED for power. All the other lights are off, and the wifi network is no longer broadcasting. I've tried rebooting the router a number of times, and I've also tried pressing the reset button at the back for 30 seconds but the box does nothing, which makes me think it is no longer working. Is that correct? I urgently need wifi this week to work from home, so it would be great to get this resolved as quickly as possible.

Many thanks

[Michelle-TalkTalk]

Morning Meg,

Has the replacement router arrived?

Thanks

Michelle

[Michelle-TalkTalk]

Morning Meg,

We'll check back in with you in a few days to see how you're getting on.

Thanks

Michelle

[MegBanks]

Thank you so much for the quick response. I'm really grateful.

[Karl-TalkTalk]

Hi

A router is on the way.  this will usually arrive in about 48hrs.

Thanks  

Karl. 

[MegBanks]

Yes please. I think that's the right thing to. Thanks for your help Michelle. How long does it usually take to arrive?

[Michelle-TalkTalk]

Hi Meg,

I'm sorry to hear this. I've run a test on the line now which is clear. Would you like us to send a replacement router to test with and rule this out?

Thanks

Michelle

[ferguson]

OK, thanks for that, you should get a response from the support team when they are back online tomorrow. 

[MegBanks]

I think the account details are up to date with my broadband number.

[MegBanks]

Thanks for responding late on a Sunday, Ferguson. Yes, the voice service is fine and I'm pretty sure it's not the cables. The router should be broadcasting a wifi signal even when it is disconnected, right? I was going to try entering its IP address in my browser but I couldn't even get a signal.

[ferguson]

Is all OK with the voice service? Have you tried connecting the router at the test socket? It is getting on a bit, to be fair.

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.