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Broadband help

For queries about your TalkTalk broadband service.

Speed - or lack of it

mulkunpaa
First Timer
Private Message TalkTalk

on ‎15-12-2023 11:31 AM

Message 2 of 2

They keep saying I'm getting 67 Mb/s, which is what I supposed I was paying for,  whereas every speed test I do registers around 40. I've chatted with them about this and they keep saying online that 40-ish is fine. Am I doing something wrong? Are they laughing in my face as they bank my money? What's going on?

 

 

 

 

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1 REPLY 1

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎15-12-2023 11:34 AM

Message 1 of 2

Hi

 

So that I can locate your account on our system and pick this issue up for you, please can you add your Account number or Home phone number to your 'Community Profile'.

 

If you are a Full Fibre customer, please add your FTTP reference or FTTP order Number to your profile.

 

If you have difficulty providing the above information, please add the Account Holders name, House number and postcode to the Private Notes section that is located at the bottom of your 'Community Profile'

 

Thanks  

Karl.   

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