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Broadband help

For queries about your TalkTalk broadband service.

Message 6 of 6

Why when speed to router over 7 days is slow and line check shows problems does TalkTalk want tests in the home and changes made in the home. Also why wont they give me a new router when connection light has failed but router is working. How am I supposed to know when connection has failed?.

5 REPLIES 5

Staff

Message 1 of 6

Hi miner49

Thank you 🙂

Debbie

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Message 2 of 6

Will do , thank you very much.

Staff

Message 3 of 6

No problem 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how the connection/speed compares with this router.

Thanks

Debbie

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Message 4 of 6

Yes please Debbie that would be much appreciated.

Staff

Message 5 of 6

I'm sorry to hear this.

I can send you a replacement router for testing, would you like me to arrange this?

Thanks

Debbie

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