Speed to router

[miner49]

Why when speed to router over 7 days is slow and line check shows problems does TalkTalk want tests in the home and changes made in the home. Also why wont they give me a new router when connection light has failed but router is working. How am I supposed to know when connection has failed?.

[Michelle-TalkTalk]

Hi @miner49 

Just checking back in to see how you're getting on and if the speeds have improved?

Thanks

Michelle

[Debbie-TalkTalk]

Hi @miner49 

Have you received the replacement router?

[Debbie-TalkTalk]

Hi miner49

Thank you 🙂

Debbie

[miner49]

Will do , thank you very much.

[Debbie-TalkTalk]

Hi @miner49 

No problem 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how the connection/speed compares with this router.

Thanks

Debbie

[miner49]

Yes please Debbie that would be much appreciated.

[Debbie-TalkTalk]

Hi @miner49 

I'm sorry to hear this.

I can send you a replacement router for testing, would you like me to arrange this?

Thanks

Debbie