The TalkTalk community will be unavailable on 4th February while we make a few changes.
During this time you’ll still be able to access the service status page and our help and support site for support during this time.

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Broadband help

For queries about your TalkTalk broadband service.

Message 8 of 8

Why when speed to router over 7 days is slow and line check shows problems does TalkTalk want tests in the home and changes made in the home. Also why wont they give me a new router when connection light has failed but router is working. How am I supposed to know when connection has failed?.

7 REPLIES 7

Staff

Message 1 of 8

Just checking back in to see how you're getting on and if the speeds have improved?

Thanks

Michelle

Staff

Message 2 of 8

Have you received the replacement router?

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Staff

Message 3 of 8

Hi miner49

Thank you 🙂

Debbie

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Message 4 of 8

Will do , thank you very much.

Staff

Message 5 of 8

No problem 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how the connection/speed compares with this router.

Thanks

Debbie

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Message 6 of 8

Yes please Debbie that would be much appreciated.

Staff

Message 7 of 8

I'm sorry to hear this.

I can send you a replacement router for testing, would you like me to arrange this?

Thanks

Debbie

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