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Broadband help

For queries about your TalkTalk broadband service.

No change aftercarrying out changes suggested by you

Joseph331
First Timer
Private Message TalkTalk

on ‎06-10-2024 05:26 PM

Message 4 of 4

Contacted  talk talk regarding buffering on tv, making it impossible to watch any films .

Your suggestion was to upgradeans send out a newrouter.

It has made no difference  and the router has not been received.

As I made clear to youroperator I hav no option but to cancel our agreement as it clearlý is not working at present. 

         A.J. Laýton

 

Labels:
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3 REPLIES 3

Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎08-10-2024 08:22 AM

Message 1 of 4

Hi Joseph,

 

How are you getting on?

 

Thanks

 

Michelle

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎07-10-2024 02:11 PM

Message 2 of 4

Hi @Joseph331 

 

Can you add your phone number or account number to your 'Community Profile' so I can locate your details and check your connection.  Please do not post any info publicly.

 

Also, you mention watching films on TV, is this via a TalkTalk TV Box or on your smart TV, and is this connected over Wi-Fi or cable direct to router.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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fr8ys
Community Star
Private Message TalkTalk

on ‎06-10-2024 05:32 PM

Message 3 of 4

I'd suggest you wait for support staff to review your issue this week before making any decision on leaving.

 

Given that other ISPs use the same OpenReach network you may well find the same issues if you change providers.

 

I should also poi t put you cannot give notice to lea e via the forum. You need to phone and speak to the Loyalty Team to give notice.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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