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Broadband help

For queries about your TalkTalk broadband service.

Splashtop business blocked

andyrhi
Conversation Starter
Private Message TalkTalk

yesterday

Message 4 of 4

Hi,

 

My company uses splashtop business for remote working.

You seem to have blocked it on our router.

Can you unblock urgently please?

I've had to ask for this before and it was done easily.

Can you do it again please, I need to be able to access it.

I can access it if I use my phone without WiFi, but not with WiFi so I think it's pretty clear that talktalk blocked it again yesterday.

 

Thanks

 

Andy

Labels:
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3 REPLIES 3

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to andyrhi

yesterday

Message 1 of 4

Glad to hear you've got a solution, @andyrhi.

Gliwmaeden2, a fellow customer.
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andyrhi
Conversation Starter
Private Message TalkTalk
In response to Gliwmaeden2

yesterday

Message 2 of 4

Hi, thanks 🙂

Sadly the people we deal with in China don't care that much about Christmas!

Fixed it anyway, changed DNS servers and turned router off fir half an hour. 

Bloody talktalk with their homesafe...

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Gliwmaeden2
Community Star
Private Message TalkTalk

yesterday

Message 3 of 4

@andyrhi, there won't be staff on here before Friday - hopefully your company is allowing you off Xmas Day and Boxing Day too.... as sadly this can't be sorted for now via the forum. 

 

You could try technical support on 03451 720088 or Chat as they are open over the holidays. See Christmas hours here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

Gliwmaeden2, a fellow customer.
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