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Broadband help

For queries about your TalkTalk broadband service.

Streaming via Amazon Firestick

safetyfirst
Chatterbox
Private Message

on ‎12-12-2022 11:05 AM

Message 2 of 2

Hi All,

I have a 6 or 7 year old Amazon Firestick and this past year I've found that BBC iPlayer takes an age to load up on it and Netflix streaming doesn't work brilliantly (normally the picture is fine but the sound drops out periodically).

 

Just wondering, do you think the firestick is the issue and needs replaced or maybe I need better internet service (we are currently on TalkTalk Broadband deal)?  I asked TalkTalk to upgrade us to Fibre but they told me that because I am in contract, I can't change things until March 2023 😞

 

Thanks for your help!

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1 REPLY 1

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎12-12-2022 11:20 AM

Message 1 of 2

Hi

 

Your connection looks fine at 40mb with no errors.  Some of the players have been updated over the years and some older devices do struggle with some of the players, so it might be worth investing in n updated device.

 

Karl.

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