System reset due to kernel panic issue

[Markrg71]

Hi folks,

So glad I've found this messageboard after lots of head scratching. I have an EchoLife DG8041W Home Gateway router with my contract and have been experiencing an issue where my router reboots suddenly on average of a once or twice a day due to ',AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic'. Is there any chance of a firmware fix? Software version is running as v1.05t. Any advice would be most appreciated. Thanks in advance. 

[Markrg71]

Will do Debbie. Thank you 🙂

[Debbie-TalkTalk]

Hi Mark

Thanks for your reply 🙂

The Sagemcom hub is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Debbie

[Markrg71]

Hi Debbie, no problem. If you could that would be brilliant thank you. 

[Debbie-TalkTalk]

Hi Mark

We are experiencing some issues with the firmware updates at the moment. Would you like me to send a Sagemcom WIFI hub?

[Debbie-TalkTalk]

Hi Markrg71

Sorry for the delay.

I'm just waiting on confirmation from our Devices Team to let me know once your router firmware has been updated.

I will post back as soon as they let me know.

Thanks

Debbie

[Markrg71]

No problem at all @Debbie-TalkTalk, will do and thank you. 

[Debbie-TalkTalk]

Hi Mark

Sorry for the delay.

I've asked our Devices Team to update your router firmware.

Please can you keep your router powered up and I will post back to confirm once the firmware has been updated.

Thanks

Debbie

[Markrg71]

Many thanks @KeithFrench, I've already added my details to my profile. Appreciate your help, its not a pressing matter so happy to wait until I'm contacted. Thanks again. 

[KeithFrench]

Your router needs its firmware upgrading to V1.06 to fix this. I have asked one of TalkTalk's support to pick your thread up and do this for you.

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