TalkTalk My Connection wrongly reporting 'There are no devices connected to your Wi-Fi network.'

[whatsgoingon0]

I have one device, a laptop, connected to the router via Wi-Fi 2.4GHz. It is definitely connected, because that is how I am accessing the internet to write this. 😊

However, when I go to https://support.talktalk.co.uk/, and click on 'Run a speed test', I get the response "There are no devices connected to your Wi-Fi network. To see the speed to your devices please make sure they are turned on and connected to your Wi-Fi." This has previously been working.

[whatsgoingon0]

Putting the router in the naughty corner with the power off for 30 minutes has made no difference. Scolding it for telling lies made no difference either. 😐

[Chris-TalkTalk]

Hi whatsgoingon0,

Could you try switching the router off for 30 minutes then switch back on and retest. Please let us know if this resolves the problem

Chris

[Gliwmaeden2]

Moving this to the Broadband section, as the Lounge area doesn't always get staff support, @whatsgoingon0.

What package are you on?

[If it's Fibre65, is it FTTC or Full Fibre to the premises?]