Talktalk router

[Normbg]

I have had an old dsl 3782 router for many years and last year when I had to have an engineer out he said he would ask talktalk to replace it as it was way out of date  but nothing happened.When I had a fault on my line last week I asked about a replacement but was told there was nothing wrong with my router.The line has been repaired but I am still having problems constantly losing the connection .Can I get a better router without having to pay for one?

[Debbie-TalkTalk]

Hi @Normbg 

I'm sorry to hear this.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

[Gliwmaeden2]

Make sure that you have completed your community forum profile details for Talktalk staff to identify your account, @Normbg.

Go via your avatar; settings; drop down menu....add your Talktalk phone number or account number in Personal Information. Complete all areas, scroll down and SAVE CHANGES. 

Staff will respond during the day.