Talktalk router

[Normbg]

I have had an old dsl 3782 router for many years and last year when I had to have an engineer out he said he would ask talktalk to replace it as it was way out of date  but nothing happened.When I had a fault on my line last week I asked about a replacement but was told there was nothing wrong with my router.The line has been repaired but I am still having problems constantly losing the connection .Can I get a better router without having to pay for one?

[Debbie-TalkTalk]

Hi @Normbg 

How's the connection been over the weekend?

[Debbie-TalkTalk]

Morning Norman @Normbg 

That's great 🙂

I will check in again with you on Monday to see how the connection has been performing with the new router.

Thanks again.

Debbie

[Normbg]

Hi yes thanks arrived about an hour ago,just set up and range seems much better and so far working ok,I will update you in a couple of days.Thank you very much for your help it is much appreciated best wishes Norman

[Debbie-TalkTalk]

Hi @Normbg 

Have you received the replacement router?

[Debbie-TalkTalk]

Hi @Normbg 

I'm sorry to hear this.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

[Gliwmaeden2]

Make sure that you have completed your community forum profile details for Talktalk staff to identify your account, @Normbg.

Go via your avatar; settings; drop down menu....add your Talktalk phone number or account number in Personal Information. Complete all areas, scroll down and SAVE CHANGES. 

Staff will respond during the day.