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Broadband help

For queries about your TalkTalk broadband service.

Total Home WiFi & TV hub

Barrie2025
Participant
Private Message TalkTalk

on ‎31-12-2025 01:01 PM

Message 48 of 48

I signed up for Total Home WiFi & TV hub over 2 months ago, expecting to receive a new router, WiFi booster and TV hub.

In spite of numerous calls and chats, I have received nothing.

What on earth is going on ?

Can anyone help ?

Labels:
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47 REPLIES 47

amahle-TT
Support Team
Staff
Private Message
In response to Barrie2025

on ‎31-12-2025 02:17 PM

Message 41 of 48

Thank you @fr8ys.

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fr8ys
Community Star
Private Message TalkTalk
In response to Barrie2025

on ‎31-12-2025 02:16 PM

Message 42 of 48

Link to your profile here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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Barrie2025
Participant
Private Message TalkTalk
In response to mandisa1-TT

on ‎31-12-2025 02:15 PM

Message 43 of 48

I cannot see where to update my profile.

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mandisa1-TT
Support Team
Staff
Private Message
In response to fr8ys

on ‎31-12-2025 02:04 PM

Message 44 of 48

Thank you for the support @fr8ys 

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fr8ys
Community Star
Private Message TalkTalk

on ‎31-12-2025 01:58 PM

Message 45 of 48

As it's Total WiFi, which is full fibre, fibre to the premises, I suggest you contact the full fibre team as staff here don't have access to these system, so may not be able to offer help on equipment issues.

 

Try phoning the full fibre team on 3451720074. It might be quicker for you.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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mandisa1-TT
Support Team
Staff
Private Message

‎31-12-2025 01:23 PM - edited ‎31-12-2025 01:26 PM

Message 46 of 48

Hi there @Barrie2025 We sincerely apologize for the inconvenience caused to you, I would love to assist you with your query, please update your community profile, so I can locate your account and assist you further.

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KeithFrench
Community Star
Private Message TalkTalk

on ‎31-12-2025 01:14 PM

Message 47 of 48

What sort of package are you on, is it Full Fibre?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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