Total Home WiFi & TV hub

[Barrie2025]

I signed up for Total Home WiFi & TV hub over 2 months ago, expecting to receive a new router, WiFi booster and TV hub.

In spite of numerous calls and chats, I have received nothing.

What on earth is going on ?

Can anyone help ?

[Barrie2025]

Yes, I have now received the TV Box, but not the new router and wifi booster.

What do you mean by "follow-up on 8/1/26" ?

Will someone contact me then ?

[Mandisa-TT]

 @fr8ys Total Home Wi‑Fi is compatible with Fibre 65. It’s not limited to Full Fibre plans. On Fibre 65, you’ll use the TalkTalk Wi‑Fi Hub, and if you add Total Home Wi‑Fi, TalkTalk provides Wi‑Fi boosters to help eliminate dead spots. Full Fibre plans use eero mesh devices, but the service works on both types of broadband.

[fr8ys]

@Mandisa-TT can you confirm whether total home WiFi is therefore only available on full fibre please as this was my understanding.

Thank you.

[Mandisa-TT]

I have checked on the account and the customer is not on Full Fibre @fr8ys They are on Fibre 65. Due to this there is complaint on the account and the follow up for the complaint is the 08.01.2026 @Barrie2025 the status of your TalkTalk TV Box is showing as delivered, Please confirm if you have received the equipment?

[Mandisa-TT]

Hi @Barrie2025 I will look into this for you.

[Barrie2025]

@amahle-TT  if this true, have I been sold something that is undeliverable ?

[fr8ys]

@amahle-TT is total home WiFi available on fttc contracts (i.e. fibre 65)?

I thought this was a full fibre concept, hence my previous post, or am I getting muddled with U?

[amahle-TT]

I was able to order the TV hub, Not the Total home Wi-Fi as I receive an error when I try to. 

[amahle-TT]

Thank you for confirming

[amahle-TT]

You can click on my name, and you'll get taken through to their profile from which you can send a private message,

[Barrie2025]

How can I send my address in private ?

[amahle-TT]

We are sorry for this, and I have escalated this issue for you. kindly confirm your address in private so we can be able to send the equipment that shows as cancelled on our end.

[Barrie2025]

I have already spent several hours on the on-line chat, being referred to Order Management, then Technical Team, then Customer Services, then back to Order Management again. None of them were able to help.

I have also been told a manager would call me on 23/12 and on 31/12. No one called me on either date.

This is all just so frustrating: I feel like looking for a new provider who is able to deliver something.

[amahle-TT]

Can you please confirm your address in private, thanks.

[amahle-TT]

I have checked on my end and it sems like the orders were cancelled and a manager in charge of your complaint will contact you on the 5/ 1/26.

[amahle-TT]

Thank you for confirming, we are still checking under your account.

[Barrie2025]

No, it’s not full fibre, it’s Fibre 65.

[amahle-TT]

Thank you very much for updating your details.

[Barrie2025]

Done

[Barrie2025]

Thanks