For queries about your TalkTalk broadband service.
on 28-08-2022 06:33 PM
Hi
I have decided to switch to vodafone from tt on 16 Sept 2022. Is there any way I can find out if my existing landline number will be ported to vodafone?
When I completed the online form from vf it told me that I could not keep my existing landline number??? Their system error message said that either I have moved (incorrect) or the landline number I have linked to my address is wrong (also incorrect as we have had same address and landline number for over 40 years). I have called vf and they say they may be able to preserve it.
Is there anything that I or talktalk need to do to ensure that my existing landline number is switched correctly??
TIA
on 31-08-2022 09:04 AM
HI ukmark62
There is a porting agreement with vodafone so there shouldn't be a problem requesting the number.
Regards
on 28-08-2022 06:40 PM
That's up to Vodafone. They are notorious at not porting numbers in. TalkTalk cannot prevent it, they need the gaining provider to request it from them.