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Broadband help

For queries about your TalkTalk broadband service.

Transferring from Shell Broadband

bumbly11
Newbie
Private Message TalkTalk
Message 2 of 2

Anyone else noticed a drop in Broadband speed since transferring from Shell?

While with Shell, my Broadband speed for downloads was about 56mb/s and was stable without any disconnects. As soon as the transfer to TalkTalk took place, my speed dropped to 34 and than 25. I complained and for a week it was than at 60mb/s. Then, it dropped back down to 25 and has been at 14 (13.9) since. My upload speed is about 17. I have spoken to TalkTalk about this, but so far there has been no reply other than to say that as a valued customer, I should be getting a better service than this. I am almost tempted to pay the money and go to another supplier.

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1 REPLY 1

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hi bumbly11

 

I'm sorry to hear this.

 

Can I just check, if you reboot the router does the speed increase again?

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