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Broadband help

For queries about your TalkTalk broadband service.

Turn off wifi optimization

zephyrX1
Team Player
Private Message TalkTalk

on ‎12-01-2024 12:11 AM

Message 5 of 5

I recently have gotten a new router from you guys however wifi optimization seems to be on so i keep getting put on busy channels leading to high packet loss. Id appreciate if it was turned off please

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4 REPLIES 4

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to zephyrX1

on ‎15-01-2024 06:34 AM

Message 1 of 5

Hi zephyrX1

 

That's great news. thanks for letting us know 🙂

 

Debbie

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zephyrX1
Team Player
Private Message TalkTalk
In response to Debbie-TalkTalk

on ‎12-01-2024 08:08 PM

Message 2 of 5

Thank you for this! It already seems to be less buffery and is much more stable!

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎12-01-2024 07:16 AM

Message 3 of 5

Hi zephyrX1

 

I've switched the WIFI optimisation off, please let us know how the connection compares.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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ferguson
Community Star
Private Message TalkTalk

on ‎12-01-2024 12:13 AM

Message 4 of 5

That will happen with a replacement Sagemcom Hub, as it would if you do a full reset. This has been flagged to the support team for you, I am sure they will oblige as soon as they can. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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