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Unable to access company VPN

mattpearson88
Chatterbox
Message 8 of 8

I have worked from home for the past 2 years no problem. Since a week ago i cannot access the VPN. Internal IT are suggesting it is the router which i have managed to order and receive a new router however the problem persists. I have seen another post where changes were made to the firmware and it has sorted the issue. I currently have Firmware Version: SG4K100130 on my device. 

 

PLEASE HELP

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7 REPLIES 7

Message 1 of 8

Hi mattpearson88

 

I'm so glad to hear this, thanks for letting us know.

 

Debbie 🙂

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mattpearson88
Chatterbox
Message 2 of 8

Hi Debbie

 

All sorted now. Thank you for your quick resolution with this.

Message 3 of 8

Hi mattpearson88

 

Have you recently spoken to your IT department?

mattpearson88
Chatterbox
Message 4 of 8

Hi Debbie,

 

That appears to have worked i am still unable to access VPN however i believe it is now an internal issues which sits with our IT department.

 

Kind regards,

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Message 5 of 8

Hi mattpearson88

 

I'm really sorry about this.

 

I've made a change to the firmware, please can you retest and let us know how you get on.

 

Thanks

 

Debbie

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mattpearson88
Chatterbox
Message 6 of 8

Hi Debbie,

 

When i first called up on Monday I was told i was being sent a Huawei Super Router and i was charged £30 for this only for a Sagecom Home Hub to be received yesterday. I spend 2 hours on the phone only to be told that the Huawei router was not offered anymore which i was obviously not too please about as i had paid for something which i already had. 

 

Please can we try a firmware update firstly? 

 

Then if that does not work the other router option i suppose we try.

 

Kind regards,

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Debbie-TalkTalk
Support Team
Message 7 of 8

Hi mattpearson88

 

Thank you for creating a new thread. I can try a different firmware or I can send a Huawei WIFI hub. Which would you prefer?

 

Debbie

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