Unable to connect to Work VPN
on 12-02-2025 09:50 AM
Message 11 of 11
Hi woke up today, and cant connect to work VPN, have reached out to other users and they are not having problems.
We use forticlient for connection, as a test i connected my computer to my mobilephone and used that as a hot spot, and connected fine, seem to be to do with Talktalk, or my Hub, as you can understand i need a soultion for this asap?
Mark
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10 REPLIES 10
on 17-02-2025 07:14 AM
Message 1 of 11
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13-02-2025 05:44 PM - edited 14-02-2025 01:36 PM
Message 2 of 11
Hi Karl, New device has just arrived, i will check later, and let you know if its fixed my issue
Mark
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on 12-02-2025 12:55 PM
Message 3 of 11
Hi
Tracking info not yet updated, we may get the tracking number later today.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 12-02-2025 12:11 PM
Message 4 of 11
Hi Karl., thanks for the quick response, will you be able to provide me with any trakcing details? or will i get a meail with the info
Mark
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on 12-02-2025 11:36 AM
Message 5 of 11
Hi
To see if the router itself is at fault, a new one is on the way to you.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 12-02-2025 11:29 AM
Message 6 of 11
There are certainly no known VPN issues with your router. Karl did say he would replace it for you though.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
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on 12-02-2025 11:17 AM
Message 7 of 11
Hi Karl,
Thanks for the advise,I have just done a reset from back of router, and unfortunately still have same problem?>
as i say before today has worked perfectly. any other advise would be appreciated
Mark
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on 12-02-2025 10:22 AM
Message 8 of 11
Hi
No changes have been made to the router or firmware recently that would stop our VPN from working, and we are not seeing any other reports.
Have you tried a pin reset of the router - hold a pin or paperclip in the reset hole at the back for 10 seconds and this will fully reset the router.
Let me know if this clears the issue, If not, we can swap out the router.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 12-02-2025 10:09 AM
Message 9 of 11
Hi Keith
Its a sagemcom FAST 5364-3.T8
Apart from the problems before xmas, this has never had any problems,
TalkTalk Wi-Fi Hub
version SG4K100206
FAST5364 3.00 |
SG4K100206 |
5.100.5 |
00h36m41s |
Mark
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on 12-02-2025 09:51 AM
Message 10 of 11
Which make/model of router are you using & what firmware is it running?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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