Unable to connect to Work VPN

[sparky161]

Hi woke up today, and cant connect to work VPN, have reached out to other users and they are not having problems.

We use forticlient for connection, as a test i connected my computer to my mobilephone and used that as a hot spot, and connected fine, seem to be to do with Talktalk, or my Hub, as you can understand i need a soultion for this asap?

[Debbie-TalkTalk]

Hi @sparky161 

Apologies for the delay.

Have you received the router since your last post?

[sparky161]

Hi Karl, New device has just arrived, i will check later, and let you know if its fixed my issue

[Karl-TalkTalk]

Hi

Tracking info not yet updated, we may get the tracking number later today.

Karl.

[sparky161]

Hi Karl., thanks for the quick response, will you be able to provide me with any trakcing details? or will i get a meail with the info

[Karl-TalkTalk]

Hi

To see if the router itself is at fault, a new one is on the way to you.

Thanks  

Karl. 

[KeithFrench]

There are certainly no known VPN issues with your router. Karl did say he would replace it for you though.

[sparky161]

Hi Karl,

Thanks for the advise,I have just done a reset from back of router, and unfortunately still have same problem?>

as i say before today has worked perfectly. any other advise would be appreciated

[Karl-TalkTalk]

Hi

No changes have been made to the router or firmware recently that would stop our VPN from working, and we are not seeing any other reports.

Have you tried a pin reset of the router - hold a pin or paperclip in the reset hole at the back for 10 seconds and this will fully reset the router. 

Let me know if this clears the issue, If not, we can swap out the router.

Thanks  

Karl. 

[sparky161]

Hi Keith

Its a sagemcom FAST 5364-3.T8

Apart from the problems before xmas, this has never had any problems,

TalkTalk Wi-Fi Hub
version SG4K100206

Hardware VersionSoftware VersionGUI VersionSystem Up Time

FAST5364 3.00

SG4K100206

5.100.5

00h36m41s

[KeithFrench]

Which make/model of router are you using & what firmware is it running?