Broadband help

bpankhurst · Monday

Been unable to connect for 3 weeks. I can connect when using mobile data, similarly when using TalkTalk wifi round another house I can connect fine.

any help would be greatly appreciated as I currently can’t work from home!

Karl-TalkTalk · Monday

You're Welcome 🙂

Regards

Karl

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

bpankhurst · Monday

Yes, amazing thanks!

Karl-TalkTalk · Monday

Hi

I've rolled back the firmware for you. Give the VPN a test and let me know if its working now.

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

bpankhurst · Monday

Done, thanks!

Karl-TalkTalk · Monday

Hi

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Broadband help

Unable to connect to work Cisco anyconnect VPN