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Broadband help

For queries about your TalkTalk broadband service.

Unable to connect to work Cisco anyconnect VPN

bpankhurst
First Timer
Private Message TalkTalk

on ‎14-10-2024 10:42 AM

Message 6 of 6

Been unable to connect for 3 weeks. I can connect when using mobile data, similarly when using TalkTalk wifi round another house I can connect fine.

 

any help would be greatly appreciated as I currently can’t work from home!

Labels:
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5 REPLIES 5

Karl-TalkTalk
Support Team
Staff
Private Message
In response to bpankhurst

on ‎14-10-2024 01:49 PM

Message 1 of 6

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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bpankhurst
First Timer
Private Message TalkTalk
In response to Karl-TalkTalk

on ‎14-10-2024 01:44 PM

Message 2 of 6

Yes, amazing thanks!

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to bpankhurst

on ‎14-10-2024 01:21 PM

Message 3 of 6

Hi

 

I've rolled back the firmware for you.  Give the VPN a test and let me know if its working now.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

bpankhurst
First Timer
Private Message TalkTalk
In response to Karl-TalkTalk

on ‎14-10-2024 12:33 PM

Message 4 of 6

Done, thanks!

0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎14-10-2024 10:52 AM

Message 5 of 6

Hi

 

Can you please update your Community Profile to include your

 

  • Name
  • TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes
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