on 21-04-2022 05:22 PM
Hello, I am unable to access the admin interface of my router using the default Router Username and Router Password printed on the back of the router. The username and password have not been changed since I received the router.
I have already done a hard reset, and I am using the ROUTER username and password, NOT the Wi-Fi username and password.
I have tried multiple times to rule out typos etc., so the credentials printed on the back of the unit are not valid. Is there any way to get valid credentials, and if not, how do I arrange for a new router?
Router device version: FAST 5364-4.T8
P.S. Just to reiterate, I have tried the ROUTER username and password, not the Wi-Fi username and password, and I have also hard reset the unit.
22-04-2022 03:29 PM - edited 22-04-2022 03:30 PM
on 22-04-2022 01:45 PM
on 22-04-2022 12:43 PM
on 22-04-2022 12:36 PM - last edited on 22-04-2022 12:42 PM by Debbie-TalkTalk
Hi Debbie, I haven't had a landline number for years; is there another way I can authenticate? My account number is
on 22-04-2022 07:30 AM
21-04-2022 06:46 PM - edited 21-04-2022 06:50 PM
Yes, it's unusual for the admin login not to work but TalkTalk Support will pick this topic up and do a swap out of the Sagemcom Wi-Fi Hub for you if they cannot get it to work either.
Support will probably try to connect to the Hub so leave it powered and connected please ready for tomorrow anytime from 6.30 onwards as the team do start early most weekdays.
on 21-04-2022 06:32 PM
Hi Gondola, reset again (confirming that it took by the changing flashing rate of the LED on the front), tried again in multiple browsers. No joy unfortunately. Is my only option to request a new router?
on 21-04-2022 06:08 PM
I agree that you've got the Username and Password correct:
Router Username: admin
Router Password: UPKYP39N
I'd power the Hub and try the pinhole reset again. Bear in mind that you gently push the paperclip in until you feel/hear a click and hold it there in the clicked position for 30 seconds. Wait for the Hub to fully restart.
Double check that your keyboard is giving the expected input by testing with notepad. Clear the browser cache just in case it's presenting old credentials (or use a different browser) and then retry the 192.168.1.1 admin page and retry the Username and Password.
on 21-04-2022 05:55 PM
Hi Gondola, thanks for your reply.
As mentioned, I have already factory-reset the router but the problem persists.
Please note that I have *already tried* the router username and password (admin and UPKYP39N) at the router admin IP (192.168.1.1) and they are not working. Thanks again, - Sam
on 21-04-2022 05:50 PM
@samhealy2 There is a removable tab on the back of the router. Behind that you will see - in tiny writing - the router username, which is "admin," and the password which is unique to the router. If that doesn't work then you may have been sent a recycled router where the previous user has changed these. This shouldn't happen, but in that case do a pinhole reset on the router and try again.
on 21-04-2022 05:42 PM
Take a high quality photo of the Wi-Fi Hub labelling and upload here using the Camera icon or picture icon if using a mobile browser and we'll advise on the login credentials.
For the Wi-Fi Hub reset have you held the paperclip in the reset hole for 30 seconds?