Unable to speak to customer services

[Peter137]

I have tried to speak to customer services for the last two days. Each time I complete the automated procedure,  then when it says will put me through to speak to an advisor I receive a message saying sorry but your call cannot be completed. Has anybody else had the same problem as I feel that talk talk have deliberately blocked my tel number.

[StephenRMiller]

Thank you. I will do as recommended but they won't reply, or it will be the same standard answer. to note: i have been awaiting promised contact since 14:30 today and it is now 17:35. 

[Gliwmaeden2]

Please start your own thread in the billing section of the forum, @StephenRMiller and staff will respond during the week. 

This is an old thread and not in the queue for attention. Staff respond to the original poster in the thread. 

[StephenRMiller]

Experiencing similar problems. TalkTalk has stolen £75 from my account, despite explicit assurances that they would compensate me for their errors. Now it’s impossible to get through to an actual person when I make that specific request. 

[Arne-TalkTalk]

Alternatively you could try Live chat How to contact TalkTalk Broadband - TalkTalk Help & Support

[Peter137]

Well if nobody is prepared to speak to me then that is what I will do. Seems to be a common problem with talk talk poor customer services.

[Arne-TalkTalk]

If you are going to another provider, you can contact them and place an order, the cancellation process will start when we receive the request to take your number.

[Peter137]

I want to discuss my contract but I can't get through to anybody on the phone and if I want to discuss leaving talk talk I cannot give 30 days notice via your chatline.

[Arne-TalkTalk]

Hi Peter137

What issues are you having?