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For queries about your TalkTalk broadband service.

Unpaid bill

Callie4
First Timer
Private Message TalkTalk

on ‎23-02-2025 03:52 PM

Message 3 of 3

I left TalkTalk on 22nd Jan after appalling service, a refusal to fix my wifi and complaints. During one complaints discussion I was told my bill was cleared up to my date of leaving and TalkTalk wrote off the second half of the month and I received a refund on an overpayment. I am now being chased for £25.96 outstanding. Please delete this erroneous amount i was told was cleared, and close my account.

Thankyou

 

Ref: FREMD/C-20250205-4919
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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎24-02-2025 01:04 PM

Message 1 of 3

Hi Callie4

 

I can see that the balance has now been cleared 

 

Regards

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Divsec
Community Star
Private Message TalkTalk

on ‎24-02-2025 09:57 AM

Message 2 of 3

Hi @Callie4 your post has been escalated you should hear soon 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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