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Message 4 of 4

I received an e-mail about upgrading for no extra cost, when I ask the price is £15 a month more. When on the phone call, the operator couldn't take my number down or account number. Wasted 2 hrs waiting, then to be told the email was mis information. I was hesitant moving to talk talk, but this customer service is horrible.

3 REPLIES 3

Staff

Message 1 of 4

Hi Barrymc123

You are in a full fibre area, the email was genuine.

If you are interested in upgrading Our loyalty team can help on 03451720046 or 03451725157

They can help.

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Message 2 of 4

Done now, thank you

Staff

Message 3 of 4

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

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