Why does Talktalk offer upgrades that are unavailable at my location?
I want to get faster broadband, but full fibre is not available here apparently, which they are aware of. So why do they keep offering it as an upgrade?
OK thanks. I wouldn't be concerned that it hasn't been rolled out yet, there are many areas where it has yet to be rolled out (I'm still on FTTC, FTTP has only just become available to me in the last couple of weeks)
Your speeds are on the low side but are above the guaranteed minimum so as you say it will just be the length of copper cable from your home to the cabinet, that is restricting your speed. You may find that other network providers have roll out plans in your area even if Openreach don't.
OK thanks. We can take a look at your current speeds. If you'd like us to do this can you please update your community profile to include your:
Name
Telephone number
Alternative contact number
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
The problem is, they offer the upgrade when I login to my account and not just emails.
I even tried going through the process of upgrading and it would have let me order it, but I checked first with someone on their chat and they confirmed my suspicion that it was unavailable.
