Broadband help

chelleb995 · ‎15-02-2023

My VPN is blocked , can you send out a firmware update please?

Chelleb

Debbie-TalkTalk · ‎23-02-2023

Hi chelleb995

How's the connection been since the firmware update?

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Debbie-TalkTalk · ‎21-02-2023

Hi chelleb995

I'm really sorry for the delay.

The firmware has now been updated, please can you retest?

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Karl-TalkTalk · ‎21-02-2023

Hi

This has not been updated as yet, I've emailed our devices manager to see if they can schedule this.

Karl.

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

chelleb995 · ‎21-02-2023

Hi has the router been updated with new firmware

Thanks

Chelleb

chelleb995 · ‎21-02-2023

Hi .... has the router been updated yet with the new firmware?

Chelleb

Debbie-TalkTalk · ‎20-02-2023

Hi chelleb995

Thanks for letting me know that the new router is connected.

I have asked our Devices Team to push the new firmware to your router and I will post back to confirm once this has been completed.

Thanks

Debbie

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chelleb995 · ‎19-02-2023

Hi , new router is in and working but it still won't connect to VPN, please advise.

Thanks

Chelleb

Debbie-TalkTalk · ‎17-02-2023

Hi chelleb995

Thanks for your reply.

You should hopefully receive this today.

Debbie

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chelleb995 · ‎17-02-2023

Hi, No not yet.

Chelleb

chelleb995 · ‎17-02-2023

Hi, no not yet.

Chelleb

Debbie-TalkTalk · ‎17-02-2023

Hi chelleb995

Have you received the replacement router?

Thanks

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Debbie-TalkTalk · ‎15-02-2023

Hi chelleb995

No problem 🙂

Thanks

Debbie

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chelleb995 · ‎15-02-2023

Ok thank you

Chelleb

Debbie-TalkTalk · ‎15-02-2023

Hi chelleb995

Thanks for your reply.

I've ordered the router and you should receive this within the next 24-48hrs. Please let us know once the new router is connected to the line.

Debbie

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chelleb995 · ‎15-02-2023

Hi, a new router is absolutely fine to send Thank you.

Chelleb

Debbie-TalkTalk · ‎15-02-2023

Hi chelleb995

Thanks for confirming this.

I have tried again but the firmware update is still failing, apologies again for this.

I think we will need to send a replacement router. Are you happy for me to arrange this now?

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chelleb995 · ‎15-02-2023

Yes it was

Chelleb

Debbie-TalkTalk · ‎15-02-2023

Hi chelleb995

Just to confirm, was this a pin hole reset for ten seconds?

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chelleb995 · ‎15-02-2023

Hi, I have just reset the router.

Chelleb

Debbie-TalkTalk · ‎15-02-2023

Hi chelleb995

Thank you. I will post back this evening to let you know how I get on.

Debbie

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Broadband help

VPN BLOCKED